Student Casework Officer

About Us

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK. 

The Quality Team at ADE UK 

The Quality team at ADE UK has a goal to enhance the student experience through quality enhancement working to strengthen internal governance; use of data; and management of our regulatory relationships as we work towards gaining our own degree awarding powers.  

The team is responsible for managing regulations, governance, and academic quality. We manage our internal quality assurance and governance processes alongside our relationships with academic partners and regulatory agencies; The team is also responsible for ensuring that there is effective student representation and that the student voice is contributing to quality enhancement of the student experience. 

The role of the Student Casework Officer is an integral part of the Quality team managing the caseload and procedure relating to student conduct (discipline), appeals, misconduct (academic and non-academic student misconduct), complaints and Fitness to Practice processes. 

About the Role: 

The role of the Student Casework Officer is responsible for the implementation of institutional student casework processes resulting from academic appeals, academic misconduct, complaints, including disciplinary matters as well as support non-academic misconduct and Fitness to Practice processes.  

They will also provide clerking support for relevant panels and hearings and maintain accurate records concerning their caseload and queries. As well as this, they will provide advice and guidance on the Institution's relevant policies and procedures and liaise with and advise members of staff and stakeholders to support the actualisation of Casework outcomes. 

Reporting to the Quality Manager, you will also support them in routine information compliance matters, such as responding to freedom of information requests and data subject access requests. Much of the work of the Student Casework Officer is time sensitive and so you will have strong organisational skills and be able to manage multiple case files simultaneously and to strict deadlines. 

You will also be able to work sensitively with students and others, noting that issues may be personal and so strict confidentiality will be required. As a writer, you will be able to clearly articulate the reasons for decisions (whether your own decisions or through producing the minutes and outcome letters from panel hearings or investigation). Finally, you will act as an ambassador of good practice and will seek to find themes and trends from the student casework you see to inform the University of ways in which it can improve its service to students.  

They are expected to deliver higher level quality service and adhere to both the Institution’s regulation and any relevant external requirements. This role will also support the Quality Manager and Head of Academic Quality through administrative and clerical work.

This is an onsite post, based at ICMP Kilburn and Queen’s Park Campus.

Please read Job Description & Person Specification

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