Senior Business Operations Officer

About the role

Are you a detail-oriented, proactive professional with a passion for operational excellence? Join the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care as a Senior Business Operations Officer - a key role at the heart of healthcare education.

You’ll play a pivotal role in supporting high-impact postgraduate and post-qualification programmes, acting as the bridge between our academic teams, healthcare providers, and government departments. You'll manage vital financial and contractual processes, ensuring smooth coordination of course sponsorships, payments, and budget oversight.

Working closely with the Course Finance & Reporting Manager and wider operations team, you’ll also contribute to faculty-wide functions across HR, IT, Finance, and Compliance. From generating financial reports to streamlining systems and improving service delivery, your work will directly support our students' educational journey and the wider faculty mission.

This role offers far more than administration - it’s an opportunity to lead on projects, influence process improvements, and shape strategic operations in one of the world’s most respected healthcare faculties. With us, you’ll gain broad operational experience and collaborate with a vibrant and supportive team.

If you’re ready to make a meaningful impact and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you. 

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Solid understanding of a range of complex business operations processes and their use - acquired through relevant work experience
• Experience of working in a highly regulated area of work, where accuracy and attention for detail is required in order to ensure compliance with regulations and policies
• Effective at working independently, and as part of a team, able to take own initiative and decisions with a proactive approach to problem solving
• Excellent numeracy skills and the ability to manipulate and present data in an accessible format which will inform decision making
• Proficient IT skills – in particular Microsoft Office 365 applications (including Excel, Word, PowerPoint, SharePoint, MS Forms & Power BI reporting) and experience of utilising digital technology in day-to-day work
• Proven good communication, comprehension and interpersonal skills in order to receive, understand and relay information (in writing & verbally) of varying complexity to various groups
• Experience of process improvement that has made an impact, using a systematic approach to assess the impact of a proposed change (including identifying risk and opportunities) to assess its viability
• Excellent task management and analysis skills and ability to work under pressure in a busy environment with a record of delivering on time and within budget

Desirable criteria

• Working knowledge and experience of Finance systems (and using enterprise systems for academic costings)
• Experience of servicing committees to high standard
• Interest in higher education business operations in the UK and an awareness of current challenges in the sector
• Experience of managing staff, giving feedback on performance levels and/or providing supervision, training, and coaching
• A business operations / business administration qualification and / or evidence of ongoing professional development relevant to the post

Advert information