Student Recruitment Operations Coordinator

External Engagement and Global (EEG) – Student Recruitment Operations

This role offers the opportunity for hybrid working – some time on campus and some from home.

We have one full-time post available immediately, on a permanent basis, based at our Penryn Campus in Cornwall.

Summary of the role

Based within the Student Recruitment Operations team at the University of Exeter, this role focuses on providing nurturing customer experiences, providing information, advice and guidance, across a range of enquiry channels for prospective students and stakeholders. Working within a team of colleagues in similar roles, you will become a specialist in an aligned faculty area, with the ability to hold knowledge, and support across all faculties, supporting prospective students and University colleagues on a daily basis.

You will be joining our team as we continue to build an excellent, customer focused, enquiries service at the University for prospective students. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics.

In addition to enquiries, this role will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year. Supporting the University's undergraduate and postgraduate recruitment ambitions, this work will include activity like online sessions, large scale on-campus Open Days and Offer Holder Days, as well as applicant interviews.

Within the role you will build relationships across the Student Recruitment Operations team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.

About you

We are looking for a proactive individual with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders.

An ideal candidate would be an effective communicator with demonstrable organisational and planning skills and some experience in working on events. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.

Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.

Further information

Please contact Laura Swainson via l.swainson@exeter.ac.uk

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