Enquiry Management and Digital Innovation Manager (Dubai)

Contract Type: Fixed Term Contract

Role Summary

The University is committed to leveraging the opportunities presented by Automation and digitisation to transform its operations and support its service delivery. The post holder will lead and accelerate innovation across the Dubai Campus, enabling service delivery and effective enquiry management. It involves identifying and delivering high-impact digital solutions and innovations to develop, improve and scale our service delivery to students and key internal and external stakeholders. The post holder will form part of our University management team at the Dubai Campus, working across Professional Services. 

The post holder will play a critical role in advancing integration of automation, data-driven practices and identifying digital solutions that will support the realisation of our strategic aims. 

This role reports to the Deputy Director of Operations and is a member of the Professional Services Management Team on campus. The post holder is responsible for providing leadership contribution to the delivery of innovative, high quality, efficient, professional services ensuring that the service follows best professional practice, is compliant with legislative requirements, and other authority or professional regulatory body regulations. 

The post holder will be responsible for promoting integration and collaboration between Dubai service areas and the wider University of Birmingham as well as contributing to campus wide events and priorities, such as Graduation, Welcome and student recruitment activity.

Person Specification

• Educated to at least degree level, and significant relevant experience. 
• Evidence of training and development in use of automation and digital tools. Proven experience of using and in depth understanding of automation tools, such as Leapwork, Power Automate or similar.
• Experience of using UiPath, Blue Prism and Automation software would be beneficial, though not essential. 
• Be skilled in managing projects effectively, balancing multiple initiatives and ensuring timely delivery.
• Proven understanding and delivery of an excellent and responsive customer service.
• Significant experience of leading digital transformation projects to deliver and develop processes and services.
• Significant experience of working in a fast paced high demand environment. 
• Experience of managing and prioritising resources and allocating them to fulfil defined targets. 
• Experience of working within Higher Education or similar education environment.
• Demonstrable commitment to professional personal development. 
• Ability to work in line with strategic vision that aligns with business aims. 
• Excellent communication, negotiation and influencing skills; with the ability to present complex ideas to a diverse audience.
• Ability to build relationships across all levels of the organisation. 
• Ability to work analytically and provide data-driven, evidence-based decision making. 
• Able to manage a workload of competing and changing priorities. 
• Demonstrable experience of using initiative and creativity to resolve problems. 
• Experience of fostering partnerships with stakeholders to enable collaborative working. 
• Actively promotes and demonstrates a commitment towards equality, diversity and inclusion.

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above. 

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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