Head of Student Records Management

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background

Are you passionate about creating an outstanding university experience? Do you thrive in a collaborative, forward-thinking environment? If so, we have an exciting opportunity for you to be part of a newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University.

We are redefining student success by bringing together proactive, high-quality support that empowers students to navigate university life with confidence. As a vital member of our team, you’ll have the chance to shape and contribute to a service that makes a real impact-delivering tailored advice, guidance and innovative solutions that enhance student wellbeing, engagement and academic progress.

Joining us means being part of a vibrant, student-focused community of 350+ SAS colleagues where ideas are valued, your expertise makes a difference and every interaction helps students thrive. If you’re ready to contribute to a bold new vision for student administration and support, we’d love to hear from you.

Role

The Head of Student Records Management is responsible for the strategic leadership and operational management of student record data and process, ensuring the integrity, accuracy, and compliance of institutional data. This role plays a pivotal part in shaping and delivering efficient student records processes that support institutional objectives, enhance the student experience, and align with regulatory requirements.

Person

You are an accomplished higher education professional with extensive experience in student and academic administration, operational management and strategic leadership. Holding a first degree or equivalent professional qualification, you bring a strong foundation in data governance, regulatory compliance, policy development and institutional operations.

With significant management-level experience in the Further or Higher Education sectors, you have successfully developed and applied policies, procedures, and regulations to enhance institutional effectiveness. Your expertise in operational student record management and data quality, including proficiency in SITS or similar student records systems, ensures streamlined data governance and regulatory compliance.

You have a strong track record of successfully managing large-scale operations, improving processes and procedures to enhance the staff and student experience. Through the design, development, and implementation of core business systems and processes, you have driven operational efficiencies and institutional growth. Your strategic mindset, coupled with hands-on expertise, positions you as a key contributor to advancing organisational excellence within the education sector.

How to apply

Start date for applications: 27th of June 2025
Closing date for applications: 23rd of July 2025
Interviews are to be held: To be confirmed shortly after closing

If you require further information regarding the post please feel free to contact Claire Salter via email: claire.salter@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05576.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.