Student Casework Officer
London Metropolitan University - Vice Chancellor’s Office
| Location: | Central London, Holloway Road, London, Hybrid |
|---|---|
| Salary: | £35,841 to £42,513 per annum (inclusive of London allowance). |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 30th June 2025 |
|---|---|
| Closes: | 21st July 2025 |
| Job Ref: | 287 |
Student Casework Office
Secretary’s Office
Location: London (Holloway Site)
ABOUT US
Transforming lives through excellent education.
London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.
Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.
ABOUT THE POST
The Student Casework Office is an integral part of the Secretary’s Office managing the appeals; misconduct (academic and non-academic student misconduct); complaints; and Fitness to Practice processes.
The postholder will manage a caseload of academic appeals and complaints, considering, investigating and determining outcomes as well as processing academic misconduct cases and supporting non-academic misconduct and Fitness to Practice processes.
They will also provide clerking support for relevant panels and hearings, and maintain accurate records concerning their caseload and queries. As well as this, they will provide advice and guidance on the University’s relevant policies and procedures, and liaise with and advise members of staff and stakeholders to support the actualisation of Casework outcomes.
They are expected to deliver a high-level quality service, and adhere to both the University’s regulations and any relevant external requirements. The postholder will also support the work of the Senior Casework Officer and Student Conduct Officer through administrative and clerical work.
Closing date: 21 July 2025.
Interviews due to be held in week commencing 04 August 2025.
HOW TO APPLY
To apply, please click on the 'Apply' button above.
For further information please visit our website (accessed by the 'Apply' button).
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