IT Support Analyst

Richmond American University London is now seeking to appoint a new IT Support Analyst. The IT Support Analyst will:

• Provide an effective interface between the University community and the IT service;
• pro-actively identify solutions to user problems and provide advice & assistance to students and staff in the use of hardware and applications;
• assist with hardware setup, software installation and regular maintenance on a range of devices, including mobile technologies;
• assist in the set-up and management of user accounts to ensure secure and appropriate access.

The preferred candidate will have a relevant IT-based qualification, undergraduate degree, or equivalent working experience. They should possess good IT and technical skills, and a willingness to develop their skillset further. They should also have excellent communication and organisational skills, plus experience providing effective customer-centric services to achieve high levels of customer satisfaction.

This role will also provide the post holder the opportunity to gain a relevant professional qualification, following a period of in-house and externally provided training.

About Richmond American University London

Richmond American University London is a unique institution, global in outlook and in practice, diverse and cosmopolitan in its culture. A leading private and not-for-profit institution, we are dually accredited in both the United States, by the Middle States Commission on Higher Education, and registered with the Office for Students in the UK. Our students receive both UK and US degrees, bringing together the best of British and American higher education.

Operating in London since 1972, our mission is to educate and inform future generations by providing them with the knowledge and support to think critically, the freedom to challenge assumptions and the skills to work with others. Our distinctive, multi-disciplinary Liberal Arts degree programmes offer a holistic approach to teaching and learning that focuses on developing academic and personal skills to enable our students to make positive contributions through employment, personal development, and public service after graduation.

Richmond is an equal opportunities employer committed to an inclusive workplace that puts our vision of ‘Unity in Diversity’ into practice and we encourage all prospective candidates to apply. A Basic level DBS check is required for this position. For further information about the University, please visit: www.richmond.ac.uk.

To view the full job description for this role, please visit: https://www.richmond.ac.uk/about-richmond/work-for-us/

Closing date: 31 st July 2025 at midnight

Interviews: 18th August 2025 on campus

To apply for this role, please email your CV and supporting statement, together with details of three recent work-related references to: hr@richmond.ac.uk (via the 'Apply' button above).

Please note: This position is not eligible for Skilled Worker Visa

Please note that while submitted applications will be we are unable to provide individual feedback to applicant

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