Client Success Manager - UK & RoW

A bit about us

Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 50,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity.

What we’re looking for

We have an exciting opportunity for a highly-motivated and business-focused individual to join NCUK as Client Success Manager for our UK and RoW regions. This role will be responsible for nurturing and maintaining strong relationships with our network of global study centres in the UK and RoW Regions (primarily Europe). The role will work with the Regional Director and Business Development Manager to take ownership of partnerships following the point of accreditation. The role’s core responsibility is to work with study centres’ marketing and recruitment staff to drive enrolment and meet the regional annual growth targets. 

The role will work with colleagues throughout the business to ensure that there is strong delivery of functions for each partnership and also to support the end-to-end journey of a student, from registration onto an NCUK programme through to placement and enrolment with one of our University partners.

What will you do?

The post holder will be responsible for developing and maintaining strong working relationships with NCUK’s network of Study Centre partners. This will involve understanding each Study Centre’s goals, challenges and requirements, and tailoring solutions to meet their needs and our goals. You will need to proactively and regularly engage to gather feedback and identify areas for improvement, and collaborate with other teams in NCUK to ensure that any issues are resolved in a timely manner.

What do you need?

To thrive in this role, the ideal candidate will:

• Be educated to degree level or equivalent qualification
• Have proven experience in client success or account management in-sector
• Have experience working with CRM software (e.g. Hubspot)
• Have excellent interpersonal skills, including sensitivity to different cultures and the confidence of giving presentations to large audiences

What we offer

In joining us, we offer the below benefits:

• 27 days’ holiday, plus bank holidays
• Perkbox – monthly points to use towards perks, receive discounts and cashback
• Free cash health plan for you and your dependants
• Personal development
• 37-hour working week
• Attractive pension scheme
• Enhanced sick pay
• Enhanced pay for maternity, paternity and adoption leave
• Employee Assistance Programme – 24-hour support and advice
• Remote-first approach – flexibility to work where you’re most productive.
• Christmas and Summer social events
• Learning Management System
• End of year shutdown – discretionary days off between Christmas and New Year

How to apply

Please click ‘Apply’ & submit your CV with a short covering letter highlighting how your experience and skills meet the requirements of the job description/person specification.  Your CV should be in Microsoft Word or PDF Format.

If you have any further questions before applying, please send an email to vacancies@ncuk.ac.uk

At NCUK, we value diversity and the importance of an inclusive workplace. We strongly encourage applications from individuals with diverse backgrounds, including people with disabilities, women, young people, ethnically diverse people, Veterans and serving British regular or reserve Armed Forces Personnel and the LGBTQ+ community.

If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will be happy to accommodate your needs.

We encourage candidates to apply regardless of if you meet all aspects of the job description. We believe in the potential of individuals with varied backgrounds and experiences - your unique skills and perspectives could be a valuable addition to our team!

The interview process will consist of:

• Presentation task - slide deck to be submitted 1 week before interview.
• Competency-based interview via MS Teams, currently planned for w/c 28 July 2025

Apply today and be a part of our mission to deliver exceptional university pathway programmes!

*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.