Assistant Campus Manager

London – Multiple Campuses

Hours: Your required hours of work are 40 hours per week. The business operations are Mon-Thurs, 9am - 9pm and Fri - Sun, 9am - 6pm

The Assistant Campus Manager is responsible for overseeing the operational requirements of one of the College’s campuses in line with the Regent College London (RCL) objectives to ensure an exceptional student and staff experience is met. This involves proactive management and communication with all stakeholders. 

The Assistant Campus Manager supports the Campus Operations Manager and works collaboratively with all teams within the RCL verticals to ensure effective delivery of on-campus activity so that the student and staff experience is to a high standard. 

The role involves: 

• Be an active presence at a specific RCL campus to support the front facing staff in day-to-day operations.
• Oversee and supervise the Campus Liaison Officers and report to Campus Operations Manager in relation to their absence and shifts.
• Ensure the cleaners have maintained the required standards of cleanliness of the campus.
• Carry out campus related activities such as fire drills, regular H&S checks, update/report the accident/incident book, print registers and day view, initiate purchase orders, stock check and maintenance.
• Working in collaboration with the Head of Campus Operations, Campus Operations Manager and Facilities team to ensure effective compliance with legislation, including Health and Safety.
• Ensure upkeep of the campus.
• Maintain professional standards while representing Regent as a brand - Understanding and promoting the College’s strategy and policy.
• Coordinate IT related issues/activities with respective teams.
• Overseeing the closing and opening of campus, including daily inspections of the site and proactive steps to resolve matters without need of escalation.
• Managing and producing CLO rota for the campus on a weekly basis.
• Introducing all staff to the First Aiders and Fire Marshalls of the campus and keeping an accurate list.
• Play an active role in student engagement activities and events, including Induction and Graduation.
• Be a single point of contact to coordinate with Facilities Team to ensure all works are carried out to the acceptable and functional level, including overseeing visits from contractors.
• To assist Campus Liaison officers in ensuring students and staff are fully informed on their classrooms and changes that take place. Ensure classrooms are fit for purpose and well equipped for class delivery.
• Oversite of the administration and teaching delivery at the RCL campuses, working in partnership with other services to ensure the service delivery is taking place as planned.
• Ensure daily, weekly and monthly checks are carried out, as instructed by management
• Identify opportunities for continuous improvement for processes and procedures at RCL campuses.
• Deputise for specific issues, as and where appropriate for the Head of Campus Operations and Campus Operations Manager.
• Flexibility to cover other campuses as and when required.

Essential 

• Has broad based experience of operational management in a complex organisation
• Experience delivering a high level of customer service
• Basic Health and Safety knowledge
• Ability to deal effectively and sensitively with a range of people over practical issues
• Excellent IT skills with experience of MS package
• Good organisational and time management skills

Desirable 

• Experience within a Further Education or Higher Education setting
• Demonstrable experience of improving customer service levels
• NEBOSH, IOSH or equivalent qualification
• Line management of staff at a range of sites/remote line management experience
• Educated to Degree standard or equivalent

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