Swim School Manager

The role

We are looking for an enthusiastic and experienced Swim School Manager who will be responsible for overseeing the daily operations of the swim school, ensuring a safe and positive environment for all swimmers on the scheme. This role involves managing staff, coordinating swim programs, maintaining high-quality instruction standards, and driving business growth through excellent customer service and operational excellence.

They will contribute to the Facilities Improvement Plan, focusing on growth and income opportunities, while collaborating with the Business Development team to promote programmes and fill spaces. The role also involves managing the upkeep of the swimming pool, developing operational procedures, ensuring compliance with safety protocols, and handling customer enquiries and financial records.

What will you be doing?

You will be managing a successful learn to swim programme, which delivers a range of lessons to children and adults.

• Operational Management:
  Oversee daily swim school activities including class schedules, pool maintenance, and health and safety regulations.
• Staff Supervision and Training:
  Recruit, train, support and manage swimming teachers. Conduct performance review and provide CPD opportunities.
• Customer Service:
  Manage the customer experience, handle enquiries and complaints professionally, and ensure a high level of customer satisfaction.
• Safety and Compliance:
  Ensure all safety procedures (NOP/EAP) are followed
• Financial:
  Experience in working to agreed income and expenditure targets.
• Reporting:
  Prepare regular reports on enrolment, staff performance, financials, and overall swim school performance to senior management.

You should apply if

• A passion for swimming
• Swim England Level 2 certificate (Minimum 2 years' experience)
• RLSS NPLQ qualification and/ or Trainer Assessor qualification (or ability to obtain).
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of swimming techniques, safety regulations, and pool maintenance.
• Strong organisational and problem-solving skills.
• Ability to work flexible hours, including weekends and evenings.

Additional information

Contract type: Fixed funding until June 2027

Work pattern: Part time (30 hours)

Shift pattern: 5/7 days including Saturdays

This advert will close at 23:59 UK time on Sunday 27th July.

Interviews are expected to take place w/c 4th August.

For informal queries about the role, please contact Caitlin Crawford - Caitlin.Crawford@bristol.ac.uk.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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