Start-up Hub Office Administrator

Location: Northeastern University Start-up Hub 9a Crosswall, EC3N 2PX (On-site)

Term: Full-time; 38 hours per week Monday to Friday, 9.00 to 17.30 (flexibility required for evening events) Fixed term: 6 months

Benefits: The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Direct Reports: None

Reports to: Richard Corps

Start: 14th July 2025

The role

Our amazing Start-up Hub houses a broad and exciting selection of start-ups from multiple industry sectors, allowing them a unique home to grow their business.

The Hub is 7,800 sqft, over two floors and includes a Boardroom, multiple huddle rooms and two kitchen areas all featuring the latest audio and visual equipment. We have 61 formal working desks plus multiple casual seating areas which will house over 20 start-ups. NU London has created this unique space to deliver new experiential opportunities for students as each start-up will provide work experience opportunities, providing real world experience.

The University is looking for an Office administrator to run the front reception desk, carry out administration duties and office procedures within our new Start-up Hub. The expectation of the role is to create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety. We require someone with sound judgement, strong communications and problem-solving skills to ensure the smooth running of the office and support day to day operation.

The role will report to the Head of Entrepreneurship, and the person forms part of the wider staff body. The person will collaborate closely with other departments where needed, but you will also have opportunities to work autonomously.

Duties and Responsibilities to:

• The primary role is to run the reception desk to manage access for start-ups and their desks and ensure University security policies are adhered to.
• Day to day administrative support to the Entrepreneurship department, including start-up contract management and monitoring, onboarding and offboarding, and general contribution to the development of the start-up space and its strategy/deliverables.
• Full administrative support with meetings and events in the space, including note taking, catering, room bookings, set up and additional requirements.
• Co-ordinating and help to run events within the start-up hub, which will involve evening work (time off will be given in return)
• Supporting the Head of Entrepreneurship with planning and general administration work.
• Contributing to content creation and communications for the space, including social media content and newsletters.
• Reporting site matters to the Facilities department as required for Health and Safety or building issues and/or for further support on repairs, maintenance, furniture, stationery/consumable requests, contractor co-ordination, visitor support if required.
• Basic troubleshooting relating to IT to support users of the space, limited to meeting room AV, Wi-Fi access and printing. Escalating to the IT department where necessary for further support.
• First Aider and Fire Warden for the location (training will be provided).
• Implementing and maintaining site specific procedures/office administrative systems.

About the University

Based in the heart of London, Northeastern University London has developed a reputation for delivering an excellent university experience and has exceeded all Russell Group universities for overall student satisfaction in the UK’s National Student Survey for four consecutive years (NSS 2019, 2020, 2021 and 2022).

Northeastern University London is part of Northeastern University’s Global Campus Network. Ranked #44 in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

Person specification criteria (essential / desirable)

• Experience as an Office Manager, Front Office Manager or Administrative Assistant [E]
• Excellent written and verbal communication skills [E]
• Experience in content creation, including social media content, newsletters [D]
• Excellent time management skills and ability to multitask and prioritise work [E]
• Experience in supporting events management [D]
• Ability to work collaboratively and as part of a team, but to also have the ability to work autonomously and manage own workload [E]

Additional Information

Enquiries

Informal enquiries may be made to Richard Corps richard.corps@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified.

Application process

Please apply via the 'Apply' button above before 23:59 on 31 July 2025.

Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a full curriculum vitae.

Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.