End User Computing Team Leader (Staff Support)

De Montfort University (DMU) is a forward-thinking institution driven by innovation, inclusion, and a deep commitment to delivering outstanding digital services. Since the launch of our Digital Transformation Strategy in 2022, we’ve implemented major infrastructure upgrades, embedded user-centred design practices, and laid the foundations for a modern, agile university. This transformation is ongoing, and with so much still to achieve, it’s a particularly exciting time to join us. At DMU, you’ll contribute to meaningful, lasting change that supports staff and students alike, all within a vibrant and ambitious university community.

Faculty / Directorate

The Digital and Technology Directorate plays a central role in reshaping how the university delivers digital value. We are modernising our services through cloud adoption, reduction of technical debt, and the implementation of a product operating model—still novel in higher education but increasingly vital to public sector innovation. Our approach combines agile delivery with operational excellence, ensuring services are both resilient and user-focused. From AI and automation to endpoint management and cyber security, the Directorate is focused on creating streamlined, future-ready services that support academic and professional excellence across DMU.

Role

We are looking for an experienced and proactive End User Computing Team Leader to take responsibility for the smooth operation and continual development of our staff desktop estate, covering over 3,000 endpoints. This is a highly practical and leadership-focused role within the End User Computing team, where your technical and managerial expertise will directly shape the digital experiences of colleagues across the university. You will oversee the full lifecycle of endpoint hardware and software, including desktop, print, and mobile services, while ensuring secure, robust, and consistent configuration across all platforms.

You’ll be responsible for software deployment, image build and management, application packaging, antivirus solutions, endpoint monitoring, and hardware asset tracking. As a key figure within the Digital and Technology Directorate, you’ll support and mentor your team, lead on technical delivery, and provide expert guidance to improve service performance and efficiency. Working closely with stakeholders and support services, your work will help enhance digital productivity and ensure seamless day-to-day operations across campus. This is a fantastic opportunity to take the lead in a vital area of IT service delivery within a modern and ambitious institution.

Please note that this role will be based on campus 5 days per week.

Ideal Candidate

You’ll bring a solid background in managing enterprise endpoint environments, with demonstrable experience leading technical teams in complex IT settings. Your expertise will include Windows and macOS platforms, mobile device management (iOS and Android), print systems, and asset lifecycle management. You’ll be confident deploying software, building system images, and maintaining endpoint security, while keeping a keen eye on compliance and resilience. Strong analytical skills, excellent troubleshooting ability, and a collaborative working style will be essential to success in this role.

We’re looking for a team leader who can communicate complex technical information clearly, support colleagues at all levels, and foster a culture of learning, inclusion, and continuous improvement. Experience with ITIL processes, change management, and working in large-scale or public sector environments is highly desirable. Above all, you’ll be passionate about digital service excellence, proactive in identifying solutions, and committed to helping your team and the university achieve their full potential.

For more information or to submit an application for the role, please click 'Apply' button above.

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