Senior End User Computing Engineer - Staff Support

De Montfort University (DMU) is a forward-thinking institution driven by innovation, inclusion, and a deep commitment to delivering outstanding digital services. Since the launch of our Digital Transformation Strategy in 2022, we’ve implemented major infrastructure upgrades, embedded user-centred design practices, and laid the foundations for a modern, agile university. This transformation is ongoing, and with so much still to achieve, it’s a particularly exciting time to join us. At DMU, you’ll contribute to meaningful, lasting change that supports staff and students alike, all within a vibrant and ambitious university community.

Faculty / Directorate

The Digital and Technology Directorate plays a central role in reshaping how the university delivers digital value. We are modernising our services through cloud adoption, reduction of technical debt, and the implementation of a product operating model—still novel in higher education but increasingly vital to public sector innovation. Our approach combines agile delivery with operational excellence, ensuring services are both resilient and user-focused. From AI and automation to endpoint management and cyber security, the Directorate is focused on creating streamlined, future-ready services that support academic and professional excellence across DMU.

Role

We are seeking a highly capable Senior End User Computing Engineer to support and enhance our staff desktop estate, which encompasses over 3,000 endpoints, as well as our print infrastructure. Sitting within the Staff Support team, this role plays a vital part in the smooth operation of DMU’s IT environment, ensuring staff devices are configured, secure, and always ready to support teaching, research, and professional services.

This is a hands-on technical role that includes software deployment, image builds, endpoint protection, and the ongoing maintenance of Windows, Mac, and mobile environments. You’ll lead on desktop imaging and packaging, manage antivirus and monitoring tools, and ensure consistent performance and compliance across all supported devices. Beyond the technical delivery, you’ll act as an expert advisor to stakeholders, helping drive digital efficiency and user experience across the university.

Please note that this role will be based on campus 5 days per week.

Ideal Candidate

You’ll bring proven experience in desktop and end user support within a large, complex IT environment. You should be confident managing device lifecycles, from provisioning and inventory to security and up-cycling. Your technical skills will include the administration of desktops, laptops, print, and mobile technologies (iOS and Android), and you’ll have a solid understanding of application virtualisation, image deployment, and antivirus systems.

Strong troubleshooting, analytical thinking, and communication skills are essential, as is the ability to collaborate across teams and engage with users at all levels of technical ability. Experience within higher education or the public sector is desirable, along with familiarity with ITIL processes and change management. Above all, we’re looking for someone who is proactive, detail-oriented, and passionate about delivering high-quality digital support in a dynamic, service-focused environment.

To view more information about the role, please click on 'Job Description/Person Specification'. To submit an application for the role, please click 'Apply' button above.

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