People Services Assistant

We are a creative, ambitious and inclusive People Services (formerly HR) Department and we need you to assist us in providing a comprehensive proactive service to members of the University Staff Community. You will work as part of a collaborative People Services Advice Team who support each other by working together and in line with our University Values. The team share information and solve problems together in an innovative and enterprising way, always striving to provide the best possible service.

About this role

The role involves working within a fast paced, friendly, and supportive environment. 

Our People Services Assistants are the first point of contact for queries and guidance relating to People Services (HR) policy and procedures.  You will take forward staff related issues that come into the People Services team via a range of sources, supporting with query resolution and/or signposting them on as required.  Day to day, you will be involved in a range of tasks, such as processing contractual changes, UKVI and DBS process management, fixed term contract management and running and manipulating monthly reports for the team and managers.

About you

You don’t have to have worked in Higher Education or have been to university to apply for this role. 

You will be confident with technology and very familiar with the features of Microsoft Office. You will understand the importance of confidentiality and will be a constructive, positive communicator who is capable of building rapport across a wide range of stakeholders.

You will have experience of working in a busy team, dealing with queries from a range of sources and experience of working in a telephone helpline environment would be beneficial. Your attention to detail will be second to none, along with being able to demonstrate accurate data entry and a mind set for the continuous improvement of processes.

Why UWE Bristol?

In addition to progressive pay rates, we offer a wide range of employee benefits including very generous annual leave and pension schemes as well as opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community. We particularly encourage applications from global majority and male candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information:

If you would like an informal discussion about this opportunity, please contact Caroline Garnier on 0117 328 7918 or email: Caroline.Garnier@uwe.ac.uk.

This is a full time, fixed-term post for 18 months, working 37 hours per week.

This role is a frontline support role, and you will be supporting a telephone, phone and in-person People Services Helpline which opens at 8.30am each day, requiring cover to be provided until 5pm (Monday to Thursday) and 4.30pm (Friday).

This role is campus based with some opportunity for home working at the current time, based around required on site activity and a flexible team rota to ensure continuous cover is provided on-site for our in-person customers.

Interviews are expected to be held week commencing 11 August and will take place in person, at our Frenchay campus.

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