Director of Student Success

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

Newcastle University is a world class research-intensive university. We deliver teaching and learning of the highest quality in Newcastle, Malaysia and Singapore. We play a leading role in the economic, social and cultural development of the North East of England. Attracting and retaining high-calibre students is fundamental to our continued success.

As Director of Student Success you will be a strategic thinker with the ability to build strong relationships, influence effectively and lead others through change. You will lead the Student Success Unit, and be responsible for the leadership and delivery of Careers, Employability and Enterprise across the institution aligned with our new Education Strategy. You will lead on developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality University experience which is: driven by our institutional values; co-created with students; personalised and customer focused; inclusive; responsive and agile, and is delivered in a coherent blend of physical and virtual spaces.

For a confidential conversation, please reach out to Lucy Backhurst, Academic Registrar, Student services lucy.backhurst@newcastle.ac.uk

With excellent benefits including a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you, Newcastle University offers you an inclusive, global University community in which thrive and take the next step in your professional journey

To apply, please submit your CV plus covering statement, outlining how you meet the essential criteria outlined within the person specification.

The Role

The Student Success Unit, based within Student Services, is responsible for developing and supporting the delivery of an outstanding and distinctive student experience in all our campus locations, so that students have a high-quality University experience which is: driven by our institutional values; co-created with students; personalised and customer focused; inclusive; responsive and agile.

Reporting directly to the Academic Registrar, you will set the strategic direction and provide leadership to teams focused on student communication, integration, engagement and inclusivity, careers, employability, enterprise, and cross-cutting strategic student work streams that support the development of an outstanding student learning experience. You will also be responsible for co-Directing and acting as the Professional Service Lead for the Lifelong Learning and Apprenticeship Hub, working with the Dean of Lifelong Learning and Professional Practice.

Supported by your senior leads, you will oversee the development and delivery of an innovative and outstanding student experience for all our students, and position the University as a leading institution in this area. This will include providing strategic leadership, management and development of the Careers Service to create a sector-leading centre of expertise to develop innovative and enterprising students and graduates who can self-manage their careers in a global context.

Your role will contribute to the development and delivery of a coherent, inclusive and customer-focused approach to service delivery within the Academic Hub and across the University.

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