Digital Transition Manager

Ensure seamless transitions for a digitally confident university

We’re recruiting a proactive and organised Digital Transition Manager to lead the smooth introduction of new and improved IT services into live operation at Canterbury Christ Church University.

This role is vital to ensuring that our digital services are introduced in a way that is seamless, low-risk, and aligned to both user needs and operational readiness - supporting the university’s broader digital transformation goals.

As Digital Transition Manager, you’ll shape and embed structured transition processes that balance speed with stability. Working closely with digital service design, project delivery, operations, and business teams, you’ll ensure that new or changed services are fully prepared for go-live - with the right training, documentation, and support in place.

You’ll also champion service readiness and lead post-implementation reviews, identifying lessons and improvements that strengthen our transition approach over time.

We’re looking for someone who can:

• Plan and manage service transitions, minimising disruption and ensuring a positive user experience
• Develop and maintain consistent service transition frameworks, processes and templates
• Align transition activities with project plans, business needs and IT capabilities
• Define and enforce service readiness and acceptance criteria, ensuring operational teams and users are fully prepared
• Coordinate training and documentation, supporting a smooth handover to service teams
• Identify and manage risks and issues to safeguard service quality
• Conduct post-implementation reviews and embed continuous improvement
• Ensure service transition complies with governance, security, and operational standards

This is a key opportunity for someone who thrives on structure, collaboration and delivery - making sure that every service we launch is fully ready for success.

Flexible & Connected Working

We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Benefits of Working at CCCU

Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.

Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce. 

We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.

A full application including a cover letter detailing your experience alongside a CV is required for applications to be considered.

Applications must be made online via the University website; applications sent directly via email cannot be considered.

How to apply

Start date for applications: 24/07/2025
Closing date for applications: 12/08/2025
Interviews are to be held: Shortly after the closing date

If you require further information regarding the post please feel free to contact Andrew Chenery at andrew.chenery@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05550

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received. 

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

No agencies, thank you.

For more information about this role, please view the job description.