Digital Service Designer

Design the future of digital experiences across our university

We’re recruiting a creative and user-focused Digital Service Designer to lead the design of intuitive, effective, and engaging digital services at Canterbury Christ Church University.

This role is central to how we shape services that meet real user needs and support our organisational goals - ensuring every digital interaction is designed with clarity, consistency, and care.

As a member of the Digital Design team, you’ll lead user-centred service design activities across discovery, design and improvement phases. You’ll work in close partnership with technical teams, product owners, business leads, and fellow designers to deliver services that are accessible, inclusive, and aligned to our digital strategy.

You’ll also help shape the university’s design standards, embed service design best practice, and support the growth of our design capability through mentoring and knowledge sharing.

We’re looking for someone who can:

• Lead discovery through business analysis, user research, and data insight to identify needs and opportunities
• Apply UX, CX, and service design principles to craft services that are easy to use and deliver real value
• Develop and maintain service design standards to drive consistency and efficiency
• Produce service blueprints and designs aligned with frameworks like ITIL
• Collaborate across digital, technical and business teams to ensure design feasibility and strategic fit
• Champion continuous improvement through user feedback, analytics and performance data
• Guide and mentor junior designers, helping build a strong, supportive design community

This is an exciting opportunity to influence how services are shaped and delivered across a modern university - combining creativity, empathy, and strategy to make a real difference to students, staff and stakeholders.

Flexible & Connected Working

We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Benefits of Working at CCCU

Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.

Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce. 

We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.

A full application including a cover letter detailing your experience alongside a CV is required for applications to be considered.

How to Apply

Start date for applications: 24/07/2025

Closing date for applications: 12/08/2025

Interviews are to be held: Shortly after the closing date

If you require further information regarding the post please feel free to contact Andrew Chenery, Andrew.chenery@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05549.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

No agencies, thank you.

For more information about this role, please view the job description.