Front of House Supervisor - Qmotion Sport and Fitness Centre

Qmotion is the Students’ Union run Sport & Fitness Centre, located on the Mile End campus and provides students, staff and the wider community with diverse and inclusive fitness facilities and services to enable an active lifestyle.

We are seeking a Front of House Supervisor to work at our busy Sport and Fitness Centre based on the Mile End campus of Queen Mary University Of London, who is capable of exceeding member expectations on a daily basis, whilst ensuring the reception area and the activities within it are promoted and run to a high standard. You must have a high level of professionalism and be innovative and passionate in looking to deliver the highest levels of customer service.

Duties will include assisting with the day-to-day running of the reception, and reception team, under the supervision and guidance of the Qmotion General Manager, responding to daily requests and enquiries from members and colleagues, promoting a positive image of the facility, demonstrating confident communication and providing people with the correct information at all times. You should have experience working within a similar customer-based environment and have a willingness to continue to learn and develop. You will be required to work varied shifts, including early mornings, evenings and weekends.

This is a full-time (35 hours per week), permanent position. The starting salary will be £29,406 - £32,066 annum pro-rata, inclusive of the London Allowance, with annual raises by one point as set out in the QMUL Pay and Grading Structure. Benefits include 30 days of annual leave plus university closure days and bank holidays, a pension scheme, free gym membership, 20% off in our outlets, and an interest-free TFL/Railway season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points-Based Immigration Scheme.

QMSU is proud to be an Equal Opportunities employer, and we are committed to equality of opportunity for all applicants regardless of race, gender, sexual orientation, religion, age, disability status, class, or any other dimension of diversity. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We particularly welcome applications from Black and minority ethnic candidates, as this group is currently underrepresented within the Union.

Details about QMSU can be found at www.qmsu.org

To apply, please visit the Human Resources website and search for role title.  

Valuing Diversity & Committed to Equality

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