Systems Analyst (Business Systems)

Our University

Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.

About the Role

Are you currently working in HR or Finance and have experience using Unit4 ERP (Agresso) or iTrent (MHR)? Are you looking to take the next step into a systems support role within IT?

Ravensbourne University London is offering an exciting opportunity for an enthusiastic and proactive individual to join our IT Services team as a Systems Analyst (Business Systems). This junior role is ideal for individuals with hands-on experience in HR or Finance functions who are seeking to advance their career in systems support and business analysis.

In this role, you'll support and help enhance the University’s key business systems—Unit4 ERP (Agresso) for Finance and iTrent for HR. You’ll collaborate closely with colleagues across IT, HR, and Finance to maintain system performance, improve user experience, and ensure the integrity and security of our data.

This is an excellent opportunity to build your career in IT while contributing to the efficient running of a vibrant higher education institution.

Key Responsibilities

• System Support & Development: Assist in the day-to-day management, maintenance, and enhancement of the Unit4 and iTrent systems.
• User Support & Training: Provide first-line support, troubleshooting, and training to users, helping them maximise the benefits of our systems. 
• Data Management & Reporting: Contribute to maintaining data quality, support report generation, and ensure the accuracy of information for informed decision-making.
• Stakeholder Collaboration: Work with HR, Finance, and IT teams to understand business needs and translate them into system improvements.

What We’re Looking For

We are looking for someone who is:

• Experienced in HR or Finance: You’ve worked in a business support environment and used systems like Unit4 ERP or iTrent as part of your role.
• Willing and ready to transition into IT: You’re motivated to move into a technical role and learn how business systems are supported and improved.
• A Strong Communicator: You can work well with colleagues from different departments and explain technical matters clearly.
• A Problem Solver: You enjoy finding solutions and improving how things work through technology.
• A degree in Business Studies, Information Systems, IT, or a related field is desirable but not essential—experience and a willingness to learn are equally valued.

Why Join Ravensbourne?

• Be part of a diverse, creative, and innovative academic community.
• Remote working model for a better work-life balance.
• Work in a culture that values personal development and collaboration.
• Join a forward-thinking university where your ideas can shape the future.

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