Admissions Officer

A great opportunity for an Admissions Officer to join the University of Surrey within the UK Recruitment and Admissions department.

The Admissions Services team is responsible for providing an effective and efficient admissions service for the University’s applicants. Working as part of this cross-collaborative department, you’ll contribute to the successful delivery of Admissions, primarily handling incoming enquiries from prospective applicants via phone calls, emails and live chat.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, hybrid working opportunities, 32 days holiday PLUS Bank Holidays, pension contribution up to 12%, and a unique and vibrant working environment.

Role & Responsibilities:

You will be the first point of contact for University applicants, responding to all admissions related enquiries and providing high levels of customer service in a timely and professional manner. You’ll have responsibility for the processing of these applications, making decisions consistently and fairly against pre-defined entry criteria.

Other responsibilities include:

• Deal with incoming admissions related enquiries, primarily over the phone as well as by email & live chat
• Have extensive contact with applicants and staff at a variety of levels within the University, and external contact with other bodies such as UCAS, ECCTIS and the UKVI
• Processing applications in SITS, undertaking careful checks on the information held, chasing up additional information, obtaining qualification results, verifying and mapping to predefined entry criteria as required and checking that these are correct and appropriate before onward transmission with the aim of 100% accuracy within agreed deadlines.
• Participate in University Offer Holder Days and Open Days and other external recruitment events as required
• Administering and carrying out procedures for ATAS, fee assessments, applicants declaring criminal convictions, fraudulent applications, applicants with disabilities and mature applicants

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Alongside our gorgeous campus setting, collegiate on-site atmosphere, and plentiful development opportunities, we also offer:

• 12% employer pension contribution
• Flexible/hybrid working (2 days in office, 3 days at home)
• 40 days holiday: 25 days annual leave + 7 University Days + 8 Bank Holidays
• Travel & family benefits including subsidised rail fare, cycle to work scheme and discounted on-site childcare
• On site world-class leisure facilities at discounted rates

Further Information

To be considered for this role, please apply with a CV by clicking the 'Apply' button, above.

You will also be asked to address some brief questions to help us assess your suitability for the position.

For further information or an informal conversation about the role please contact:

Teresa Kam, Senior Admissions Officer, via t.kam@surrey.ac.uk

The University reserves the right to close the application period early based on volume of interest.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Advert information