Student Engagement & Experience Manager

About the role:

This is a unique opportunity to directly shape and enhance the undergraduate student experience in one of the UK’s leading business schools.

A degree from  School of Management offers students more than just academic achievement, we provide comprehensive support across academic, employability, and wellbeing to help every student reach their full potential. The Student Experience and Engagement Manager plays a pivotal role in ensuring that all undergraduate students feel included, supported, and connected throughout their journey.

As Manager, you will lead a team of Student Experience Officers, providing strategic and operational leadership and direction. You will bring insight from the higher education sector and ensure high levels of expertise in student engagement and support, helping us maintain our reputation for excellence.

It is essential that our ideal candidate will bring experience from a higher education setting in a role focused on supporting and enhancing the student experience. We place strong value on inclusive approaches to student learning and development, and on embedding the student voice in everything we do, so expertise in these areas are sought.

As the Manager of a busy and dynamic team, you will need to demonstrate confident leadership and the interpersonal skills to influence, motivate, and support others. Just as importantly, you will bring high levels of empathy and understanding, ensuring that both students and colleagues feel heard, valued, and supported.

About you:

• You will have a strong understanding of university quality assurance policies and understand the significance of them.
• Be culturally sensitive, with experience supporting students from a wide range of backgrounds.
• Demonstrate excellent working knowledge and application of IT and digital technologies, including a proven ability to manipulate, analyse, and present data.
• Be able to work both independently and collaboratively within a small team.
• Effectively organise a busy workload and prioritise tasks to achieve positive outcomes.
• Be innovative and creative in your thinking, with a keenness to develop ideas into initiatives that continually enhance the student experience.

Further information:

This role is offered on a full-time (36.5 hours per week), permanent basis.

For an informal discussion about the role please contact Sanchia Jones (Head of Undergraduate & Assessments Operations) on sj782@bath.ac.uk

However please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

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