Operations Administrator

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) is £13.85 per hour. We will apply an adjustment to the rate of pay for this role to increase it to £28,778 per annum plus London Weighting.

- ABOUT US -

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828. UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE -

The role of Operations Administrator is concerned with the delivery of a front-facing support service and behind the scenes administrative support, playing an integral role in delivering an excellent customer and administrative service on campus. The successful candidate will be expected to work effectively and pro-actively without constant supervision. In order to deliver an effective customer-focused service, flexibility in terms of work and team support will be vital. The successful candidate will need to be focused on delivering high quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus’ administration as well as a good working knowledge of the broader aims and objectives of the UWTSD. Finally, the successful candidate will be responsible for independently managing and triaging incoming correspondence and enquiries, by email, over the phone and face-to-face.

Please see job description for full role duties and requirements.

-REQUIREMENTS -

You should have:

• Good level of general education
• Previous experience in providing high quality administrative support
• Ability to demonstrate organisational, interpersonal and communication skills with the ability to communicate effectively at all levels
• IT literate possessing knowledge of Microsoft Office packages inc. experience of using these programs in a working environment
• Experience of dealing with difficult and high-pressure situations
• Demonstrates self-motivation and the ability to work unsupervised with attention to detail
• Demonstrates respect for a diverse range of people and recognises the importance of building sound working relationships, as well as the need for confidentiality
• Prepared to work flexibly, including traveling between sites/locations when required
• Adopts a positive approach to personal learning and development

- ADDITIONAL INFORMATION -

Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days.

For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs

This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job

Closing date: 31^st August 2025, at 11:59 pm

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