SeRP Operations Manager

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

Fixed Term for 12 months - full-time.

This post will work within the Secure eResearch Platform (SeRP) business team and across wider SeRP teams to facilitate the ongoing management and development of SeRP tenancies, delivering the following functions:

1. Manage the day-to-day operations of the Secure eResearch Platform (SeRP) tenancies, including the facilitation of business and technical functions
2. Lead relationships with internal and external stakeholders to deliver SeRP’s role in providing high quality research platform services
3. Develop and improve processes agreed with SeRP programmes and tenancies, including the delivery and management of policies and procedures
4. Assist the SeRP Business Administration and Development teams with cost recovery, forecasting, and account management for SeRP tenancies
5. Line manage SeRP administrators as necessary in order to operate the SeRP portfolio
6. Develop best practice in administering a research platform, including overseeing the operations of data management, data access, and user management
7. Manage interactions between internal teams to deliver an optimum service to end users of SeRP technical services, including leading liaison between business, legal, data, and technical teams
8. Obtain feedback with responsibility for operationalising it, after adaptations have been finalised with senior management
9. Train end users of the SeRP platform at the initial engagement with them for access to our research platforms, using existing frameworks.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

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