Business Analyst (Fixed-term)

Fixed Term until 31 July 26

Location: Primarily South Kensington, with travel to Battersea and White City campuses

Reports to: Head of Portfolio and Business Operations

Join the World’s Leading Art & Design University

The Royal College of Art (RCA) is the world’s leading university for art and design, ranked number one globally for eleven consecutive years (QS World University Rankings by Subject 2025). With a vibrant community of postgraduate students, world-class academics, and industry-leading partners, we are shaping the future of creative practice, innovation, and technology.

Our Portfolio Management Team, within the Technology and Technical Operations directorate, drives strategic delivery across key product lines including Teaching & Learning, Student Lifecycle, Research & Academic, Library, HR & Finance, Estates, and Cross-Functional services such as Business Insights, CRM, and Customer Service Management.

About the Role

We are seeking an experienced Business Analyst who thrives on understanding and improving business processes, working collaboratively across complex organisations, and using data to support strategic decision-making.

You will work closely with Product Line Teams, Department Heads, Business Process Owners, and external partners to analyse, document, and improve both current and future business and data management processes. You will play a key role in identifying and defining user needs, producing clear business requirements, and shaping technology-enabled solutions aligned with the College’s strategy.

Key Responsibilities

• Lead business process analysis and improvement initiatives across faculties and service areas.
• Gather and document user requirements through interviews, workshops, surveys, and workflow analysis.
• Develop business cases, process maps, journey maps, and specifications using a user-centred, data-informed approach.
• Recommend and support implementation of system, process and data management improvements to enhance efficiency, governance, and service delivery.
• Act as a Business Partner to stakeholders, translating business needs into actionable solutions and measurable outcomes.
• Support change programmes addressing technological, cultural, and organisational transformation.

What We’re Looking For

• Proven experience as a Business Analyst with a strong focus on business process improvement, requirements gathering, and solution design.
• Solid understanding of business systems and data management; able to leverage data to inform decisions.
• Excellent analytical, problem-solving, and communication skills.
• Collaborative, proactive, and able to engage effectively with diverse stakeholders.
• Strong attention to detail and a continuous improvement mindset.

Why Work at the RCA?

At RCA, you’ll be part of a dynamic institution at the cutting edge of creative and technological innovation. We offer a supportive, inclusive environment, hybrid working options, and the opportunity to help shape the future of one of the world’s most prestigious universities.

Apply today and help us design the future.

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