Education Support Assistant

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking a dedicated Education Support Assistant to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Assistant role in Education and Academic Services could be for you.

Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.

Position Details:
Role: Education Support Assistant
Salary: Starting from £26,257 (pro rata) on Grade C, based on qualifications and experience
Hours: Full and part-time hours considered
Contract: Open-ended or fixed-term availability

There may be additional opportunities for fixed-term and part-time positions at this grade and appointable applicants may be offered future opportunities if available. Interviews are expected to take place mid-September.

About the Role:
As key members of the Education Support team on either our Streatham or St Luke’s campuses, you'll be part of a Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.

Responsibilities:

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Flexibility to work across various service areas and Information Point locations within the University.

About You:
We are looking for committed individuals with:

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

How to Apply:

To be part of our team apply online on the university's website, accessed by the 'Apply' button.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week, as well as full-time for the first 6 months whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

Benefits:

• Competitive starting salary.
• Generous holiday allowances.
• Flexible working options.
• Pension scheme.
• Onsite gym and cycle-to-work scheme.
• 39 Days leave per year.
• Discounts at leading retailers.

The University of Exeter is an equal opportunity employer, recognized as a Disability Confident employer and an Athena Swan accredited institution. We welcome applications from underrepresented groups.

Contact:
For further information, contact Dominic Brendell on D.Brendell@exeter.ac.uk.

Join us in shaping the future of education at the University of Exeter!

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