Head of User Experience and Engagement

The University has ambitious plans and is in a period of exciting and rapid growth, digital is central to this and a brand new and far-reaching digital vision is being developed to support and enable this collective ambition.

The Head of User Experience and Engagement will be at the heart of this ensuring that the university community are informed and engaged in their digital future and can make best use of existing and future digital tools and technologies.

You will be passionate about ensuring that user experience is at the heart of everything we do and that all digital services are intuitive and easy to work with testing that through the collection and analysis of user feedback through surveys such as the Jisc Digital Insights, NSS , making recommendations for improvements and reporting on how we compare to the wider sector.

This is a key role within Digital Services working alongside all teams and as a member of the Digital Services leadership team you will lead by example demonstrating the values and behaviours of our staff charter and ensuring that all digital services staff demonstrate those values and behaviours in their everyday activities.

Selection activities will take place on Tuesday, 23rd September 2025.

For more information or an informal discussion about the role please contact:
Nici Cooper
Deputy Director
Email: nici.cooper@wlv.ac.uk
Mob: 07814458044

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