Student Experience Officer

Salary: Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Role Summary

Our mission is to work in partnership with students to empower them to get involved, achieve their goals and grow at university.

It is important that students have a positive and distinct experience at each step of their University career. The post holder is therefore responsible for enhancing student engagement, driving continuous improvement in the student experience through a range of projects, and ensuring that students are appropriately supported throughout their journey to graduation and beyond. 

Whilst some of these improvements to the student experience and engagement will be informed by student feedback, the post holder will adopt a proactive approach, engaging with students and staff on a day-to-day basis and also looking at best practice across the University and the wider-sector to continuously review, evaluate and enhance services, support and teaching and learning. 

Working with academic and professional services colleagues across the University, the post holder will largely work in a project coordination capacity to: develop and coordinate the delivery of an annual programme of activity to support students; manage student feedback mechanisms in order to identify opportunities to enhance student experience; and, deliver a range of dynamic communications to all students. They will also provide the first point of contact for a broad range of issues associated with student transition, mobility, progression and retention. 

Although focusing on current students, the post holder will also provide a critical role working with colleagues in Student Recruitment and Admissions, Careers, Business Engagement and Alumni Relations to join up activity across the complete student journey.

Person Specification

• Educated to Degree level or equivalent relevant experience in a similar role
• Considerable experience of supporting students in higher education (either in a voluntary or paid capacity)
• An understanding of undergraduate, postgraduate, international and Distance Learning education and the student lifecycle and specifically, issues affecting higher education (nationally and internationally) and the importance of the student experience
• An understanding of the importance of student feedback systems
• Excellent communication skills
• Excellent interpersonal skills and a proven ability to work with a range of stakeholders including students, academics and senior managers, across the institution and a high degree of personal accountability with the ability to influence, motivate and win support
• Proactive, highly motivated and well organised, with the ability to work on own initiative and prioritise workloads in order to set up and coordinate new activity or initiatives with a flexible, creative and proactive approach to problem solving 
• Willing to do things differently and has the experience of delivering projects and initiatives with measurable outcomes and deliverables 
• Ability to analyse data and to use the outcomes to inform action planning 
• Effective team working skills 
• A track record of delivering an excellent customer experience 

Informal enquiries to Jen Cotter, Student Experience Manager, email: j.cotter@bham.ac.uk 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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