Family Information and Support Manager

The University of Cambridge is recognised globally as a renowned centre for research, education and scholarship. We employ more than 12,500 staff in a range of academic, research and professional services roles, all of whom play a key role in maintaining and enhancing our world leading reputation. Our people are our greatest asset, and it is critical to our continued success that we create the right conditions for our people to thrive at Cambridge.

The University Childcare Services oversees the University Nurseries, offers an information service and operates the University Holiday Playscheme. These services are available to University Staff and Students.

The Role: 

We are seeking a compassionate, proactive, and highly organised Family Information and Support Manager to lead our expanding Childcare Services. This is a rewarding opportunity to shape and deliver impactful support programmes for staff and students with caring responsibilities including parents, carers of older dependents, and those navigating complex family life alongside work or study. 

Working within Childcare Services, you will design and deliver inclusive initiatives, coaching programmes, workshops, and peer networks that support key transitions such as parental leave and return to work. You will also manage the University's information provision for families and carers, oversee events and playscheme support, and supervise a small, dedicated team. 

As part of this role, you will deputise for the Head of Childcare Services and play a strategic part in embedding a family-friendly culture across the University. 

This is an exciting opportunity to help shape the future of family support at Cambridge and make a lasting difference to people's lives. 

About you:

In order to succeed in this role, you will join us with:

• Experience of developing and delivering services for families, parents, or carers;
• A strong understanding of inclusive practice and accessibility;
• Excellent project management, communication, and stakeholder engagement skills;
• Experience of managing staff and promoting team wellbeing;
• A passion for creating supportive environments where families and carers thrive.

Further information about the role and its responsibilities is available via the link below. 

Benefits of working at Cambridge include:

• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave allowance of 41 days paid leave (including bank holidays)
• Flexible and hybrid working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare);
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation/the provision of accommodation.

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. We aim to support a good work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture. Elements of this role are suitable for hybrid working, where staff can split their time between in-person collaboration and remote working. The frequency of the remote elements of the role can be discussed with the recruiting manager.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Please upload a CV and covering letter with your application.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

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