Assistant Residential Operations Manager

About the Role

The Assistant Residences Operations Manager is to be a visible management presence on the ground visiting at least one hall every day, liaising with the local operational contacts across FM, security and maintenance, walking the floor to ensure general cleaning and maintenance standards are met. In addition the post will line manage the Reception team at France House, to ensure the service is staffed efficiently to deliver the high level of customer service required.

The post holder is to act as a first point of contact to residents regarding queries and concerns and be able to identify students who are vulnerable or at risk.

The Assistant Residential Operations Manager will report to the Residences Operations Manager who will ensure robust Service Level Agreements are in place across all sites.

About the Department

Residential Services offers support to 3000 students living in QM Halls. We are seeking to appoint an Assistant Residences Operations Manager who will be able to assist us in delivering our residences operational needs. The postholder will also ensure services provided by Cleaning, Maintenance and Security are delivered to a high standard. The post holder will also manage the 24/7 Reception Services which is based on the Mile End Campus and develop the team there to enable them to respond to all queries regarding the service provision.

About You

The post holder will be expected to deliver standards throughout halls and assist in raising the standards of customer service provided. Experience of dealing with Mental Health and support issues is a requirement of the post as students are likely to present with difficulties. The post holder will have recent experience in managing a small team to deliver a high level of service and will assist in developing policies and procedures for Residences Reception.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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