Student Cases & Conduct Officer

Opportunity Overview
The Student Cases and Conduct Officer is a key member of the Student Cases, Conduct & Safeguarding Team, responsible for managing and resolving non-academic misconduct, safeguarding, and welfare cases. The role involves liaising with students, staff, and external agencies, ensuring fair and timely case handling, and supporting the development of a safe, inclusive campus environment.

The ideal candidate will have experience in higher education casework, student support, strong communication and analytical skills, and a commitment to equality and diversity. They should be organised, detail-oriented, able to handle sensitive situations with professionalism, and comfortable working collaboratively across teams.

Please note that the successful candidate for this opportunity will require a DBS check. This advert may close early if we receive a high volume of applications.

Key Responsibilities

Case Management & Record Keeping
Manage and resolve student conduct, safeguarding, and welfare cases; maintain accurate, GDPR-compliant records.

Communication & Guidance
Convey complex and sensitive information clearly; provide advice and guidance to students, staff, and external agencies.

Policy Administration & Reporting
Operate and interpret university policies and procedures; prepare and present cases, and produce monitoring reports.

Organisation & Analytical Skills
Plan and prioritise a busy workload; assess complex cases, analyse data, and support continuous improvement.

Collaboration & Training
Work flexibly with colleagues and external partners; deliver training and support awareness campaigns to promote a positive, inclusive campus culture.

About the Student Cases and Conduct Team
The University is committed to ensuring a safe, effective, and inclusive environment for students and the wider university community. The Student Cases, Conduct & Safeguarding team have recently formed to bring together student case work related to some of the University’s more complex student cases, working closely with other support teams (including Wellbeing, Disability and the Respect, Culture & Behaviour team who support students experiencing unwanted behaviour from others), the Quality Management Office and academic schools to ensure that the University responds quickly and appropriately to manage risks presented due to student conduct, support to study, safeguarding, Prevent and other student facing policies. The team play a key role in liaising directly with students and stakeholders both internally and externally, closely following and developing University policies and procedures that promote a positive, respectful and safe campus culture.

What's in it for you?

• Competitive salary - and excellent pension scheme.
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance.
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities including discounted gym memberships.
• A rewarding career - where everything you do will make a difference. To our students, our local community, and the world around you.

Job Description

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