Administrator

FTE: 0.8 FTE (working 29.6 hours per week) – 4 days per week or reduced hours Monday to Friday will be considered

Duration of Contract: Permanent

Salary: UH5 £28,778 pa pro rata to £32,080 pa pro rata by annual increments on achieving designated skills and experience

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: De Havilland Campus           

Main duties and responsibilities

In this varied role, you will provide central administrative support to a busy and collaborative team, helping to deliver a wide range of projects and programmes including Professional Programmes, Degree Apprenticeships Compliance, Account Management and Business Development. You will be the first point of contact for a wide range of enquiries related to the A&PP team’s programmes & projects.  

Your day-to-day responsibilities will include supporting the Associate Director of Apprenticeships & Professional Programmes with diary management, meetings and minute taking, as well as maintaining accurate records on our Customer Relationship Management (CRM) system. You will contribute to compliance and reporting by ensuring data integrity and consistency, and you’ll handle data in accordance with GDPR and University regulations, ensuring confidentiality and security at all times. 

The role also involves financial administration such as raising purchase orders and processing invoices, along with organising events, conferences and travel arrangements. You’ll work closely with colleagues across the University, including Procurement, Marcomms and Document Services, to ensure the smooth delivery of activities and events. 

Skills and experience required

You will have experience of providing administrative support, experience of providing a customer-focused service and experience of organising meetings and minute taking. You will have strong organisational skills, a methodical approach and attention to detail and the ability to manage multiple tasks simultaneously and work to tight deadlines. Good IT skills are essential, including the use of MS Office and databases, along with the ability to collect, process and present data. The ability to demonstrate a good understanding of customer/client care, including a polite, helpful and confident telephone manner will be key, alongside excellent written and verbal communication skills.

We are looking for someone who is willing and able to work flexibly and to adapt to changing demands with the ability to learn new skills. You’ll be able to demonstrate initiative and problem solving skills, while also being an effective team player who can work across teams in the departments and wider University. Just as importantly, you’ll share our commitment to the University’s equality and diversity objectives, continuous improvement and professional development, and the values of the University of Hertfordshire.

Qualifications required

You will be educated with a minimum of A-levels or equivalent, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Celeste Jones, Associate Director, Apprenticeships & Professional Programmes, c.jones5@herts.ac.uk

Closing Date: 28 October 2025

Interview Date: TBC

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