Information and Enquiries Assistant (Maternity Cover)

Location: Singleton Campus, Swansea

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

About The Role

This is a fixed term (maternity cover) position until 18th December 2026.

The Welsh language level required for this role is Level 3 - Fluently. 

We are recruiting an Information and Enquiries Assistant to handle general enquiries by members of the public. You will be the voice and face of Swansea University.

As Information and Enquiries Assistant you will provide the University’s initial response to general enquiries by members of the public. As such you will be the voice and face of Swansea University.

You will play a pivotal role in addressing customer enquiries received through calls to the University’s switchboard or visits by members of the public, students and staff to Fulton House Reception on Singleton Campus. You will provide accurate information and further direct the customer towards the appropriate resources and support services available.

We’re looking for a confident and resilient individual who takes pride in delivering excellent customer service using clear communication, provided in both English and Welsh. You will be motivated by teamwork as well as being self-motivated and will show a willingness and ability to always learn new information to aid customers. You will work collaboratively with a range of University teams to respond to queries raised by students, staff and members of the public, and work closely in particular with teams in Estates, Residential Services, Hwb and the Student Union.
The post-holder will have the ability to communicate and converse in English and Welsh.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 3 - Fluently. The role holder will be able to conduct a fluent conversation in Welsh on a work-related matter and write original Welsh material with confidence.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

Closing Date: 22 October 2025

Interview Date: 5 November 2025

Informal Enquiries

• Lynsey Thomas l.a.thomas@swansea.ac.uk
• Gwenno Ffrancon g.ffrancon@swansea.ac.uk

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