Marketing and Customer Experience Champion

About Hamilton Brookes

Hamilton Brookes, an integral part of Oxford Brookes University, is a leading educational publisher dedicated to providing high-quality resources for primary schools. Our work directly supports the university's strategic goals of national impact and external engagement. By focusing on creating valuable teaching resources and building strong external partnerships, we empower educators and contribute to improved learning outcomes for children across the country.

The Opportunity

We are seeking a proactive and creative Marketing & Customer Experience Champion to become the voice and face of Hamilton Brookes. In this pivotal role, you will be responsible for defining and delivering our marketing strategy and ensuring a seamless and positive experience for our customers. You will play a crucial part in growing our brand, expanding our user base, and fostering a loyal community of educators.

Key responsibilities

• Marketing Strategy:Develop and execute comprehensive marketing campaigns to raise brand awareness and drive subscriptions through digital, content, and event-based channels.
• Customer Experience:Act as the primary champion for our customers, managing all customer engagement and support to ensure a positive experience and high retention rates.
• Brand & Community:Manage our digital channels, including social media, newsletters, and blogs, to build a vibrant and engaged community around the Hamilton Brookes brand.
• Data Analysis:Utilise customer data and feedback to inform marketing decisions and identify opportunities for product and service improvement.
• Events & Outreach:Organise and attend events to connect with educators, build relationships, and promote our mission and resources.

What we're looking for

We are seeking an organised professional with a passion for marketing and a deep commitment to customer satisfaction. You will have a proven ability to manage multiple priorities and communicate effectively with a wide range of stakeholders.

• Demonstrable experience in marketing and customer service.
• Strong verbal and written communication skills.
• Experience in managing social media and digital marketing campaigns.
• A proactive and resourceful approach to problem-solving.
• Knowledge of the UK primary education sector is desirable but not essential.

Why Join Us?

This is a unique opportunity to directly impact the growth of an organisation that makes a real difference to teachers and children every day. You will join a small, agile team where your ideas are valued and your work directly contributes to our mission and the university's strategic goals. We offer a supportive and flexible working environment where professional growth is encouraged.

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government pension scheme  with a 19.2% Employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.

We prioritise the well-being of our employees—both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team.

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