Systems and Online Services Analyst

About the Role

We’re looking for a motivated and technically skilled Systems and Online Services Analyst to take the lead on managing and developing our student data management systems and online service portals. In this key role, you’ll help shape how our Higher Education (HE) provision operates by improving self-service functionality and driving meaningful student engagement.

You’ll take ownership of all aspects of system management, from overseeing user access and role groups to building and maintaining tasks, views, and integrations. You’ll also handle system configurations, troubleshoot technical issues, and use your expert knowledge to ensure everything runs smoothly and efficiently.

Working closely with the Group Head of HE MIS and our ITSS services team, you’ll support the ongoing development and maintenance of the student records system. This includes managing server environments, coordinating annual upgrades, service releases, and hotfixes, and reviewing new enhancements and supplier documentation to keep our systems performing at their best.

What You Will Do

• Lead the design and ongoing development of the student record system to support student self-service and staff back-office functions.
• Act as the HE MIS team’s central expert for developing, implementing, and maintaining staff and student self-service portals.
• Ensure processes, user access, and role management support accurate data collection for the Conservatoire and University Centre Leeds, meeting all statutory requirements.
• Manage system queries, technical issues, configuration changes, and enhancement requests, liaising with software suppliers where needed.
• Create and maintain clear, up-to-date technical documentation for all systems and applications.

About You

• Strong knowledge and understanding of relational databases, Microsoft SQL Server, and student data management systems.
• Experience in the development, configuration, and build of complex systems.
• Hands-on experience with Tribal’s SITS Vision student record system, including expertise in e:Vision, Tasks, Vistas, and SITS Client setup and maintenance.
• A methodical and logical thinker with the ability to deliver practical, effective business solutions.

Benefits

The group offers a range of excellent benefits, including:

Annual leave: 
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa     (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.

We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.

As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.

Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. 

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.