Student Success Officer

We are seeking an enthusiastic and motivated individual to join our Student Success Team providing advice and support to students on a wide range of issues which affect their experience at the university.

The successful candidate is expected to deliver an effective and high-quality service and will be required to support a comfortable and smooth transition for students to settle into university life.

You must hold a degree or equivalent, and ideally have a background in working in student services.  

Our experienced team assists students on a wide range of non-academic issues that affect students throughout their university journey. The successful candidate will ideally have experience of delivering support and guidance for students, however the ability to treat people with kindness and compassion whilst working in a fast-paced environment is essential.

The primary purpose of this post is to deliver support, advice and monitoring of student engagement.

The principal responsibilities are as follows:

• To act as a point of reference for student queries
• To provide support and advice for students
• To provide liaison between students and members of staff
• To contribute to and being part of a team
• To maintain records to a professional standard
• Any other duties commensurate with the responsibilities and purpose of the post

The personal attributes:

• Ability to work methodically, calmly and sensitively in all situations
• Ability to work as part of a team
• Ability to use initiative and support colleagues when responding to complex student situations
• Ability to be innovative and use judgement to ensure the needs of students are met
• Ability to reflect on situations and respond appropriately
• Dependability, reliability and consistent ability to produce high quality, accurate work, requiring close attention to detail

Please send your CV and Covering Letter via the ‘Apply’ button above (e:academicresourcing@london.aru.ac.uk)    

Start date: as soon as possible

Interview date: tbc

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