Registry Operations Manager

Applications are invited for the role of Registry Operations Manager.

This is a senior role based in the Registry Operations department within Academic and Student Support Services. The role-holder will support the work of the Head of Registry Operations providing leadership and strategic direction for the project work across the department. You will oversee a culture of continuous service improvement for Registry Operations teams and undertake a range of duties:

• Line management of the Student Visa Compliance, Registry Support and Training and Engagement teams.
• Developing and advising on key processes, regulations, policies and procedures working in partnership with Heads of teams in Registry Operations, and other stakeholders including PVCs, Deans, college & school staff and SU elected representatives to contribute to the long-term Registry Operations strategic objectives.
• Leading internal Registry Operational projects and process reviews within and across multidisciplinary teams to ensure best practice delivery of service.
• Investigating issues that arise in Registry Operational processes such as system errors, considering the correct application of the regulations, whether rule and processes have been followed and possible solutions and options for remedy.
• Setting up systems to monitor departmental data for Registry Operations, producing dashboards and reports which can be shared with stakeholders.
• You will understand the internal and external requirements of the sector, translating external rules into internal actions, developing the strategy for Registry Operations ensuring that processes meet University and external requirements. As a member of the Registry Operations Leadership team, you take shared responsibility for the implementation of our values and behaviours, supporting and advising staff and colleagues.
• Oversee the communication and training strategy for Registry Operations delivering training and supporting and advising on internet pages, training guides and training requirements.  
• Contribute to the University review of its standard operating model.

Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays) pro-rata for part-time hours, pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

This is a full-time (35 hours per week) fixed-term role available from 1 December 2025, providing cover for maternity leave until August 2026.

Salary: £51,753 - £56,535 per annum (Grade 7).

For more information on work-life balance, financial benefits, development, and wellbeing, and some of the facilities and services on offer to staff at Cardiff University please visit https://www.cardiff.ac.uk/jobs/what-we-can-offer

Closing date: Sunday, 16 November 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

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