Student Experience Assistant

Opportunity Overview 

The University of Salford has an exciting new opportunity for a Student Experience Assistant. The Student Experience team works closely and collaboratively with other Professional Services teams across the School and University to share best practice and develop systems and processes to support continuous business improvement. 

This is a business-critical role and gives the successful candidate the opportunity to play a key role in the day-to-day operations in a large, complex organisation, providing exceptional support for our students. 

Please note that this advert may close early if we receive a high volume of applications. 

Key Responsibilities 

• Provide a front-line professional service to visitors to the School’s Student Services Hub and an outstanding customer experience to students and staff in all aspects of their role
• Manage enquiries received by the Student Experience team across various platforms, including email and CRM
• Support the Student Experience Manager and provide administrative and operational support for all Student Voice activity (NSS)
• Liaise with University Professional Services teams across the University in relation to the student journey, from admissions to alumni
• Coordinate school Welcome activities in conjunction with Programme Leaders, and the wider School and University Professional Services

About the School of Health and Society

With over 8,000 students we are the largest School at the University, with colleagues and students from all over the world. We are a forward-thinking, dynamic school with a commitment to lifelong learning and real-world impact.

We offer programmes across a range of subject areas including counselling, nursing and midwifery, allied and public health, psychology, sociology, social work and social policy, policing and criminology, and sport.

Through our interdisciplinary research network and three research centres, we focus on improving health, social and individual outcomes.  

We are part of the global healthcare community and collaboration is at the heart of what we do, working with a wide range of industry partners locally, regionally and globally.  

By joining us, you will become part of a wide network of professionals, sharing knowledge and expertise. Like us, you will be passionate and committed and will be part of our ambitious journey, to shape the health professionals, community and social leaders of the future.  

What's in it for you? 

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences.  Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
• Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.

Job Description

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