Education Support Advisor

Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Are you an experienced team leader who can inspire and motivate colleagues?
• Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Advisor role in Education and Academic Services could be for you.

Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.

Position Details:
Role: Education Support Advisor
Salary: Starting from £32,332 on Grade E
Hours: Part-time 18.25 hours weekly
Contract: Open-ended

About the Role:
As a key member of the Education Support team on the Streatham campus, you'll be part of the Peter Chalk Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.

Responsibilities:

• Provide advice, guidance, and administrative support to students and staff.
• Lead, motivate, and manage a small team delivering administrative and customer support services.
• Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You:
We are looking for committed individuals with:

• Strong desire to build a career in administration and customer service.
• Experience leading and managing small teams.
• Ability to motivate and inspire others.
• An excellent attention to detail and strong organisational skills.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week. Staff new to the service will be asked to work from campus for all working hours whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

Contact:
For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.

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