Senior Caseworker (Maternity Cover)

The Student Casework Team is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework (the University’s formal process for managing student conduct, professional suitability and fitness to study)

As a Senior Student Caseworker, you will become an expert in the university’s complaints and appeals procedures and our Behaviour and Health Framework, delivering advice and guidance across the institution. You will work collaboratively as a senior member of the Student Casework Team to ensure the effective operational delivery of casework services to students, managing your own caseload and maintaining awareness of activity across the team as a whole.

About you

Proactive and pragmatic, solution-focused approach to addressing and resolving issues. 

You enjoy a fast-paced environment and are comfortable working with uncertainty, complexity and incomplete information.  You have excellent communication and influencing skills, establish credibility quickly with staff at all levels, and are experienced in providing timely and appropriate advice, guidance and support.

We don’t need you to have direct experience of working in higher education. For example, you might currently work with people in a complaints and resolution role or in an advice or support capacity (customer services, complaints resolution or client issue handling) More important to us is your ability to prioritise and manage varied and complex workloads and to deliver high-quality people-centred services.

Where is this role based?

This post is based at our lively Frenchay campus

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.

We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from Global Majority and male candidates as we are currently under-represented in these areas within this team at UWE Bristol, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Ian Stratton on 0117 328 2013 or email: Ian.Stratton@uwe.ac.uk

This is a fixed term maternity cover role expected to last from May 2026 - April 2027

This post is not available on a job share basis.

This role is campus based for at least 60 percent of your time, with opportunity to work from home for the remaining time, subject to the requirements of the role across the academic year.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.

Advice to applicants

We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.

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