Library Assistant

The Role and the Department

The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.

Our Library Assistants are essential to the provision of our library services. They actively contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience.

Library Assistants are responsible for providing the specialist library services, including: planning, creating and posting engaging social media content; supporting special events, student focused campaigns and engagement activities; undertaking user experience (UX) planning and analysis; a highly responsive enquiry service both in person and online via our virtual enquiries desk; digitisation; online support; and circulation operations, plus making appropriate referrals. They support users in making full use of the Library, raising awareness of services and facilities.

The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week.

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