Head of Student Support & Wellbeing

About us

We’re UCL, one of the world’s leading Universities and a member of the prestigious Russell Group. We have an enviable record for high quality teaching and research, a culture of promoting diversity and sustainability, and 30 Nobel laureates among our alumni and current and former staff. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 60,000 students and 16,00 staff and is one of the world’s top 10 universities. Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience. UCL Student Support and Wellbeing Services (SSW) provides information, advice and welfare support for all registered students, inc luding delivery of related student events. UCL has expanded to east London, located on the Queen Elizabeth Olympic Park, with its first two buildings having opened in 2022 and 2023. The campus offers a range of facilities including Student Support and Wellbeing services.

About the role

The Head of Student Support and Wellbeing (Strategic Operations and Planning)) will provide leadership, management and effective operation of strategy, projects and governance support provision, using data to inform practices to devise objectives for the service. They will engage at leadership level in the development and implementation of inclusive, strategic planning and change across the service and to achieve full integration of these goals and plans into the student support and wellbeing of all UCL learners. The Head of Student Support and Wellbeing (Strategic Operations and Planning) will lead a team of skilled managers, comprising expertise in data, governance, and project management, who deliver regular analysis and complex policy advice, alongside driving change management projects and programmes in student support matters within the UCL community. In addition, they will work closely with colleagues in Student Support and Wellbeing, Student Operations, and across the UC L community, to promote understanding of issues affecting student opportunity and wellbeing issues. They will foster a sense of shared responsibility and a holistic approach as a senior champion and business process owner for student support data.

About you

To excel in this role, the postholder will be a subject expert in creating, reviewing, and driving strategy and policy within Higher Education. They will apply this deep subject knowledge to the UCL context to ensure UCL designs and delivers excellent support for students with a particular focus on implementing policy and business processes within a complex environment. In undertaking these responsibilities, the postholder will liaise with students, colleagues in academic units and Professional Services divisions, and external organisations including (but not limited to): Vice-Provost and Vice-President offices; Faculty Tutors; the Equality, Diversity, and Inclusion team; Workplace Health; the Access and Widening Participation team; inclusion networks; Students’ Union UCL; NHS and third sector organisations. The postholder is a key member of the wider Student Support and Wellbeing Management Team, SSW Leadership Team and a representative of the service at senior level UCL w orking and oversight groups.

Customer advert reference: B01-05332

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