UX Researcher

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and 2nd in the UK for Student Satisfaction (Times Higher Education, July 2025)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

THE ROLE

We are looking for a UX Researcher to be responsible for understanding user needs and behaviours for the University’s digital products, including the main external website and staff intranet.

In this hands-on role, you will own research initiatives from discovery to delivery, working closely with colleagues within the multidisciplinary delivery team, such as Content Designer, Senior SEO Officer, Product Manager and Website Editors. You will proactively make recommendations, challenge assumptions, and embed user insights into every decision.

Your will propose, design and conduct user research to collect and analyse data, helping to inform product and content design and providing user-led recommendations to stakeholders.

As the ‘user voice’ you will help develop and continuously improve the user experience and optimise their journeys to successfully accomplish their goals. You’ll be the champion for user needs across the organisation, influencing stakeholders to foster a research-led culture. You will work closely and collaboratively with others across the wider department to support the University’s strategic objectives. The role will also work collaboratively with both technical and design teams to plan and execute successful delivery of new products.

Please refer to the job description for details on the essential criteria required for this role.

ADDITIONAL INFORMATION

• Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
• For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk
• This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement 

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