Senior Technical Lead

The role

An exciting opportunity has arisen for a Senior Technical Lead to drive the implementation of the Modern Network Programme at the University, delivering best in class network capabilities to our environment. This role combines hands-on senior technical leadership with service delivery management, ensuring services are reliable, secure, cost-effective and continually improving across the Modern Network workstreams.

The Digital Infrastructure portfolio is delivered through a blend of traditional on-premises and hybrid-cloud deployment models and underpins business-critical services across the University. The Senior Technical Lead will report on service status, performance and risks; assess current capability and emerging technologies; and advise stakeholders to enable continuous improvement.

What will you be doing?

• Accountable for end-to-end service delivery across the Network and enabling Infrastructure platforms, ensuring services meet agreed SLAs/XLAs and operational performance targets (availability, resilience, performance, security, customer experience).
• Lead operational governance for the Modern Network services, including service reviews, KPI reporting, risk/issues management, stakeholder comms, and continuous service improvement plans.
• Support the Head of Digital Infrastructure to develop and mature a customer-focused, digital-first service, improving consistency and efficiency through standardised processes, tooling, automation and repeatable delivery patterns.
• Partner with the Head of Digital Infrastructure and Programme leadership to define and execute the Modern Network service strategy and roadmap, ensuring it meets current demand and future needs
• Manage service risk using an agreed risk management framework, ensuring mitigations, controls, and governance are in
• Own operational resilience and service continuity for the network portfolio, ensuring disaster recovery and recovery/runbooks exist, are current, and are tested to an agreed schedule with tracked outcomes.
• Proactively manage service availability and capacity, using monitoring, trend analysis, and lifecycle planning to prevent incidents and ensure the network can meet forecast demand.
• Lead and co-ordinate major incident, problem and escalation management for network services, ensuring timely resolution, supplier engagement, RCA, and prevention of recurrence.
• Maintain oversight of critical infrastructure environments relevant to network delivery.
• Participate in the on-call / out-of-hours arrangements as required to support major incidents, business continuity events, and planned maintenance windows, in line with University policy.

You should apply if

Applicants should have:

• proven experience of managing infrastructure and Network Teams, delivering services at enterprise scale to SLAs
• extensive experience in servers, storage, backups, and network technologies
• the ability to maintain effective relations with service suppliers to achieve issue resolution

Additional information

Please read the advert on the University of Bristol Jobs Board for further understanding of the role requirements. All candidates should apply via the University application page. No agency applications will be accepted.

Contract type: Fixed term for 18 months

Work pattern: 1 FTE

Shift pattern: Monday - Friday

This advert will close at 23:59 UK time on 19th March 2026

For informal queries please contact: Jay Galligan (jay.galligan@bristol.ac.uk).

Advert information