Student Life Generalist Adviser

Interview date: To be confirmed

University of Bradford

At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for the last four years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.

Safeguarding

The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.

Directorate

Our Student Life Service is our front-line service where our students can access high quality advice, guidance, and support on a range of university, money, and welfare matters. 

The Student Life Service provides a wide range of financial advice including student funding, assessing applications for hardship support, and providing guidance on welfare benefits. The Student Life Service also provides support with a range of pastoral issues such as domestic violence, forced marriage, homelessness, and other broader welfare issues. 

What you will be doing:

• Acting as the first point of contact for all enquiries into the Student Life Service, the Student Life Generalist Adviser acts as the triage point for the Student Life Service, ensuring that the Student Life Specialist Advisers are able to retain capacity for complex and risk associated cases.
• Managing initial queries via a range of options delivered via face-to-face meetings at a service desk or by appointment, by email or by phone. They will also be responsible for triaging via the university case management system and assessing whether students require a more urgent level of support and making appropriate referrals. 
• Providing initial advice and guidance relating to statutory and discretionary student financial support, including reviewing of hardship fund applications, ensuring appropriate and sufficient information and evidence has been received

Qualifications/experience:

• A good standard of education including English and Maths Level 2 or equivalent qualification
• Experience of providing customer service in a student support setting, or in a customer care environment.

In Return we offer:

• 25 days holiday and 13 statutory and customary days. 
• Family-friendly policies
• Great campus facilities

Find more information about the benefits, including salary sacrifice schemes and campus nursery.

Additional Information:

Informal enquiries prior to application can be made to Sarah Jones, Head of Student Life by email at s.jones22@bradford.ac.uk

Please note, as this role is part of our frontline student support team, the successful candidate will be required to work on campus for most of the working week with limited scope for working remotely.

Further details:

Confronting Inequality: Celebrating Diversity

At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.

In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.

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