Hospitality Supervisor

This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus.

About the Role

As a Supervisor within the University of Bath’s Front of House team, you’ll take day‑to‑day operational responsibility for one of our busy hospitality outlets. You will lead shifts, support Food & Beverage Assistants and casual staff, and ensure smooth, efficient service at all times. Your duties will include delivering daily briefings, allocating tasks, managing breaks and maintaining our high standards of customer service.

You will be responsible for upholding all food safety, HACCP and due‑diligence procedures, monitoring wastage, overseeing orders and goods receiving, and ensuring accurate portion control. Clear communication with the kitchen team is essential, as is supporting the promotion of marketing campaigns and maintaining accurate menu and information displays.

The role also involves maintaining high health & safety standards, responding to incidents, reporting maintenance issues, and ensuring the workspace remains safe and compliant. You’ll contribute to on‑shift training, support team development, and be encouraged to bring fresh ideas to improve the way we work.

This is a full‑time role (36.5 hours, 5‑over‑7), including early mornings, evenings and weekends, in a fast‑paced, friendly campus environment with opportunities for progression, development, and genuine impact.

About you

You will be :

• A confident, positive leader who can motivate and support a team.
• Calm under pressure with strong problem‑solving skills and the ability to make effective decisions on shift.
• Highly organised with excellent attention to detail and strong commitment to food safety, due diligence and compliance.
• Customer‑focused, friendly and professional, with an inclusive, welcoming approach.
• An effective communicator who works collaboratively with both front‑ and back‑of‑house teams.
• Flexible, dependable and eager to learn, improve and support team development.

Further information

This role is offered on a full-time, permanent basis, 36.5 hours per week.

For an informal discussion about the role, please contact Jonathan Bowker, Hospitality Operations Manager, on jpb55@bath.ac.uk, or Jane Hately, Recruitment and Staff Engagement Coordinator, on jh3809@bath.ac.uk. Please ensure that you submit your application through the University website.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time and FTC positions.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a university staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘other’ and note their name when answering the question ‘Where did you learn of this job?'. The referrer must be noted at time of application to be considered.

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