HR Service Centre Team Leader

Our HR Service Centre (HRSC) sits within the People & Organisational Development (P&OD) Directorate and provides high quality, customer focused support across the full employee lifecycle to all faculties and departments.

We are a busy, collaborative and friendly team who take pride in delivering excellent HR services, continuously improving how we work, and building strong relationships across the University.

As part of HR Operations, we play a key role in ensuring colleagues and managers experience consistent, accurate and efficient HR processes. This is an exciting time to join us as we further enhance our service delivery and strengthen our commitment to service excellence.

About the role:
We are seeking a (HRSC) Team Leader to support and oversee the HR Service Centre. Reporting to the HR Service Centre Manager, you will be a senior member of the team, playing a key role in delivering a high-quality, operational HR service while promoting a culture of collaboration, professionalism, and continuous improvement.

In this role, you will:

• Provide day-to-day support, guidance, and oversight to HR Administrators and Senior HR Administrators.
• Ensure the effective and consistent delivery of HR processes and services.
• Act as an escalation point for non-standard or complex HR cases.
• Work closely with HR colleagues and a wide range of internal stakeholders.
• Support and contribute to service improvement initiatives.
• Lead on designated areas of HR expertise within the Service Centre.

This is a full-time, permanent position, working 35 hours per week. The role is a variable hybrid position, typically requiring on-site presence for 3 days a week.

For further information about the role please refer to the Job Description (available on the university's website, accessed by the 'Apply' button).

About the candidate:
We are looking for an enthusiastic, confident and highly organised HR professional who thrives in a fast-paced environment. With excellent communication skills and strong attention to detail, you will build effective working relationships with colleagues and stakeholders across the University.

To be successful in this role, you will have:

• Experience supporting or leading HR operations in a high-volume environment.
• Strong communication skills and the ability to build effective working relationships at all levels.
• Excellent attention to detail and a commitment to accuracy and consistency.
• A customer-focused approach and commitment to service excellence.
• Experience using HR systems (Oracle experience is desirable).
• The ability to manage competing priorities in a busy, deadline-driven environment.
• Experience delivering training or supporting others to use HR processes and systems.
• A collaborative approach and commitment to teamwork and continuous improvement.

To Apply:
If you would like to apply, please review the essential criteria in the job description and submit a CV and a short Cover Letter that demonstrates your suitability for the role.

For informal enquiries, please contact Suzanne Goodfellow (HR Service Centre Manager) via S.Goodfellow@mmu.ac.uk.

Interview Stages:
1st Stage - Wednesday, 13 May and Thursday, 14 May 2026:

• This assessment is likely to consist of:
  15-minute presentation
  45-minute interview

2nd Stage - Week commencing 18 May 2026 (exact date to be confirmed):

• This assessment is likely to consist of:
  30-minute secondary interview

Further information:
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.