Applicant Enquiries Assistant

Are you passionate about providing an outstanding customer experience and supporting students at a pivotal moment in their lives?

Join our team at an exciting time in our journey as an Applicant Enquiries Assistant and play a key role in welcoming the next generation to Middlesex University, London. As a part of the Directorate of Marketing, Recruitment and Communications, you will be the first point of contact for prospective students, providing friendly, accurate advice and guidance to enquirers and offer-holders. Working closely with our admissions colleagues, you will help ensure a smooth and supportive applicant journey that reflects the values and vision of our university.

Key Responsibilities:

• Respond promptly and professionally to enquiries from prospective students via phone, email, and live chat.

• Provide clear information and guidance on courses, applications, offers, and next steps.

• Support the delivery of an excellent service, that reflects the vibrant and welcoming community at Middlesex University.

• Work collaboratively with the Applicant Services and Admissions teams to enhance the overall applicant experience.

About you:

You are a confident communicator with excellent customer service skills and a keen eye for detail. You enjoy helping people, can explain complex information simply, and thrive in a busy, team-oriented environment. While experience in higher education or admissions is beneficial, a proactive attitude and a commitment to our student-centred values are most important.

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