Data & Operations Coordinator

To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, compliance (student enrolments and attendance).
To implement Study Group Ireland’s and QQI’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximise student outcomes and satisfaction.

The post holder reports to the Deputy Director of Student Experiences.

Work in a matrix structure and need to build strong working relationships within the Student Experience Team, Centre Management team, Central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested

• Act as secretary to relevant governance boards as required.
• Ensure Study Group Ireland policies and standard operating procedures are followed.
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to update student bookings with Study Plan changes.
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Ensure all learners’ data and documentation support compliance with data protection legislation (GDPR).
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure the various systems used are reviewed and updated as required (Wiseflow etc).
• Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances).
• Coordinate the collection of information from faculties and management to complete the central timetabling template and liaise with the central team for its creation and any changes.
• Act as Visa lead for the Centre and liaise with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
• Coordinate student registration across intake points, including late arrivals, ensuring student records are updated, required documentation is uploaded, and quality audits are conducted to identify or address any missing or inaccurate information.  
• Monitor student attendance in line with the Centre’s Attendance policy, accurately log required attendance interventions, and collaborate with Wellbeing & Progression Coordinator to ensure timely implementation.  Record and track reported mitigating circumstances impacting attendance.
• Ensure all reporting of attendance, arrivals and withdrawals is reported to Stakeholders such as the Department of Justice and sponsors as per compliance policies.
• Support the Student Experience Team by contacting absent students and, where appropriate, informing parents and agents.
• Act as a primary point of contact for all students, responding to enquiries and support requests in a professional timely manner, while fostering strong, positive relationships across the student community.
• Assist in organising and delivering student events such as induction, transition and enrichment activities .
• Liaise with central teams to manage workload in busy periods or during absence.
• Collaborate with central teams to support the continuous improvements of processes and communications, with a focus on enhancing the overall student experience.
• To foster productive relationships with internal and external stakeholders.
• Any other duties as required by the Deputy Director Student Experience or Centre Director.

ABOUT YOU

• Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently) 
• Supporting students in an educational context 
• Working to develop, build and maintain the Student Experience 
• Working in a regulated environment 

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