ITSG Departmental Officer

Location Manor Road and any other city centre location 

The Social Sciences Division is one of four academic Divisions in the University, comprising fifteen departments, faculties and schools. The Information Technology and Services Group (ITSG) is a growing Social Sciences Divisional shared service, delivering secure, resilient infrastructure and IT systems across multiple departments. From service desk to systems architecture, the team plays a key role in improving efficiency, security, and the future of IT across the division. 

ITSG has an exciting opportunity for an ITSG associate (IT Departmental Officer) to join the team! You will provide IT and AV support to staff, students and visitors in a ITSG supported department and across the Social Sciences Division. 

This is a great opportunity to represent a shared IT service, combining technical support with elements of client and service management, in a collaborative and knowledge-sharing environment. 

What We Offer

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including: 

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans 

About the Role 

This is a user-facing role involving both first and second-line support, maintaining departmental systems, and collaborating with colleagues across departments. You’ll work closely with the system administration team to support and manage IT infrastructure and contribute to broader service initiatives through cross-departmental rotations that enhance skills and understanding of different working environments. 

This is a full-time, permanent role. 

About You 

Experience in a user‑facing first‑line IT support or helpdesk role is essential, with the ability to troubleshoot hardware and software issues across Windows and macOS environments, including desktop applications, networking, and core Microsoft systems such as Active Directory and Windows Server. 

The post would suit someone with strong communication and interpersonal skills who can work independently and collaboratively to service levels, explain technical issues clearly to end users, and uphold best practice in data security and backup. 

Application Process 

If you are interested in this role and have the skills and experience, we are looking for, please apply online. You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. 

For an informal discussion about the position, please contact Raynard Sims, Head of ITSG Operations: raynard.sims@socsci.ox.ac.uk 

The closing date for applications is 12:00pm on 06 May 2026. 

Interviews will take place from 18 May 2026 and will be face to face. 

Generative AI (GenAI), including tools like ChatGPT, Copilot, Claude, and Gemini, can produce human-like content and assist at various stages of your job application. These tools can be incredibly helpful when searching for and preparing for a new role, but it’s important to use them in the right way. While they can assist, they should complement, not replace, your personal effort in your application. Remember, we want to get to know you as a candidate!  

Committed to equality and valuing diversity.

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