Head of Student Experience and College Operations

We are looking for a Head of Student Experience and College Operations at our flagship College in central London to be part of the leadership team supporting every student to achieve their dream of studying at university in the UK.

You will lead the College Services team, delivering, evaluating and improving the service to our students and stakeholders across the entire student journey, from pre-arrival to arrival in the UK, through the College programmes and to registration at university and beyond.

You will work across the College to deliver an outstanding service to our students and stakeholders. As Head of Student Experience and College Operations, you will lead a dedicated team committed to supporting each student’s success at the College and in future studies at university and beyond. You will ensure that every student receives the personalised support they need to succeed academically, socially and personally

This is an excellent opportunity for an exceptional Student Support Leader who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ywftbh44.

What you’ll bring to the role

• Demonstrable commitment to personalised, student-centred service delivery.
• An understanding of or demonstrable interest in UK higher education and the needs of international students.
• Strong leadership and people management skills with the ability to manage inclusively.
• Proven successful leadership experience in student support or a similar environment .
• A strong understanding of safeguarding, wellbeing and regulatory compliance in an education setting.
• Excellent interpersonal and communication skills with the ability to work collaboratively at a senior level to achieve goals.
• The ability to manage competing priorities and deadlines through careful management of team workloads and individual projects.
• To be comfortable adopting and applying current and emerging AI technologies to support continuous improvement and innovation.
• An expectation of high standards in yourself and in those you lead and manage.
• A strong commitment to Equity, Diversity and Inclusion.
• An undergraduate degree or equivalent.

What we do

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 8 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

Explore our website: http://kpln.org/KPathways#StudyAbroad#KICL #KaplanLifeFOLLOW US for more content! ▶ YouTube: http://kpln.org/youtube

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 9am on 26th May 2026 (via the ‘Apply’ button above). Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support  

If you require support completing your application please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.